Moving day can be stressful, especially when unexpected delays, such as key handovers, disrupt your plans. While key handover delays don’t occur all the time, they represent a worst-case scenario that can arise. Whether you’re moving to a new home in Stoke on Trent or surrounding areas like Newcastle under Lyme, Stone, or Uttoxeter, these setbacks can feel overwhelming when they do happen.
At Green4Logistics, our flexible hourly rate service offers a cost-effective way to handle these setbacks, ensuring you’re prepared even in the worst situations.
Why Key Handover Delays Happen
Key handover delays are among the most common challenges faced on moving day, and they are often due to the money transfer process. You cannot pick up your keys until the funds are transferred and the seller’s solicitor confirms completion. This process involves both the buyer’s and seller’s solicitors, and sometimes multiple solicitors in a chain. If you have questions about how to handle unexpected moving day obstacles, visit our Frequently Asked Questions page for more insights.
The longer the chain of buyers and sellers involved, the higher the risk of delays. Each link in the chain must complete their side of the transaction before the next can proceed. If even one link experiences a delay, it affects everyone else. Understanding this process can help you better prepare for moving day. While delays are sometimes unavoidable, knowing what’s happening behind the scenes can ease some of the stress.
How Our Hourly Rate Service Works
At Green4Logistics, we offer a flexible hourly rate service that begins from the moment we arrive at your home and continues until the last item is moved into your new property. While we do charge the hourly removal rate even during delays, such as waiting for keys, we believe our hourly rate service is often more cost-effective compared to the flat day rates offered by other companies. If you’re curious about what influences removal costs and how our pricing can save you money, check out our detailed House Removal Costs Guide.
Why Choose Our Hourly Rate Over Flat Day Rates
Our pay-as-you-go model ensures you only pay for the time our team is actively working on your move. With a transparent pricing structure, this service is tailored to save you money, especially during unpredictable delays like key handovers.
Here’s how it works:
- Hourly rate starts upon arrival: Our team begins charging when we arrive at your home and continues until the move is complete, even if there are delays, such as waiting for the key handover.
- Accurate loading time estimates: Through our house or video surveys, we assess how long it will take to load your belongings onto our Luton vans. We can also assist with dismantling furniture or other specialized tasks to make the move smoother.
- Recommended start time: Usually, your solicitor will provide an estimate for when you’ll receive the keys, and based on this, we’ll recommend the best start time to help minimize unnecessary waiting.
- Transparent rate structure: As of October 2024, our hourly rates are:
- £50 per hour for one man (inclusive of VAT)
- £65 per hour for two men (inclusive of VAT)
- £90 per hour for three men (inclusive of VAT) Our pricing is transparent, with no hidden fees, and we’re confident that our hourly rate service can save you money compared to the flat day rates of other removal companies.
- Waiting during key delays: If there’s a delay waiting for keys after loading the van, we’ll have to wait until the handover is complete before moving your belongings into your new home. However, even with waiting time included, our hourly rate is still likely to be more cost-effective than a flat day rate.
What to Do If You’re Delayed by a Key Issue
Although key delays are a worst-case scenario, it’s helpful to know how to manage the situation efficiently:
- Stay in contact with your solicitor: Your solicitor will usually provide an estimated time for when you’ll receive the keys. Since handover delays typically occur once we’ve finished loading your belongings, staying in touch with your solicitor ensures you remain informed and prepared for any unexpected timing issues.
- We keep working During Delays: If a key handover delay happens, our team continues working to load all your belongings into the van. This way, everything is ready to go once the handover is complete, allowing us to resume moving immediately.
- Plan ahead with essential items: Make sure you pack a separate bag with essentials, such as food, toiletries, and necessary documents, in case there’s an extended wait before you can access your new home. Having these items easily available can make the waiting period more comfortable.
- Don’t panic: In most cases, key delays are resolved quickly. Nine times out of ten, the issue gets sorted without any long, drawn-out delays, so you’ll be on your way to your new home before you know it.
Customer Testimonial:
“Great set of guys that nothing was too much trouble for. Even having to wait hours due to solicitor and estate agent issues they were still very professional and understanding. Took all the extra stress off us that we didn’t need and for a reasonable price. Thanks guys!”
— Atticus Bettany, 5-star Google review
How Our Hourly Rate Solution Saves You Time and Money
Full Attention with One Move per Day
Be aware that some removal companies may book multiple jobs on the same day, meaning they might not be prepared to wait if there’s a delay, such as waiting for keys. At Green4Logistics, we only book one job per day, so you’ll have our full attention and flexibility, no matter how your moving day unfolds.
Transparent Pricing Saves You Money
With our hourly rate service, you only pay for the time we are with you. We conduct a house or video survey to estimate how long the loading process will take, so you know what to expect. Even in the event of a delay, our transparent pricing and estimations more often than not works out the better option than flat day rates charged by other companies.
With no hidden fees or surprise charges, our hourly rate service is designed to save you money without compromising on quality. Whether you’re moving from a one-bedroom flat in Trentham or a family home in Bucknall, we provide budget-friendly removal services tailored to your needs.
“We opted for the 3 men and 2 van option for our house move, and the guys did an amazing job. I don’t know how we would have done it without them. They made a very stressful day much less stressful, even taking meter readings for us that we had forgotten to do! They gave us a realistic time frame and worked incredibly hard all day. Reliable, trustworthy, and very professional—turned up on time with great communication.”
— Kayleigh Howell, 5-star Google review
Why Choose Green4Logistics for Your Move in Stoke on Trent
When you choose Green4Logistics, you’re selecting a moving service provider that’s committed to delivering a stress-free and dependable moving experience. Here’s why we’re the trusted choice for homeowners in Stoke on Trent and surrounding areas like Newcastle-under-Lyme, Stone, and Leek:
- Flexible hourly rate service: Our hourly rate service is designed to handle unpredictable situations, such as key handover delays, ensuring that you only pay for the time we spend with you. Whether you’re facing a quick move or dealing with unexpected delays, our service provides flexibility and cost control.
- No Suprises with Transparent pricing: You can trust that there are no hidden fees or unexpected costs with Green4Logistics. Our transparent pricing ensures that the rate you pay is based solely on the time we spend moving your belongings, giving you confidence in what to expect on moving day.
- Reliable Team Dedicated to Your Move: Our trained movers and well-maintained Luton vans ensure your belongings are transported safely and efficiently, even when dealing with delays. With only one job booked per day, you’ll have our full attention and dedication throughout the entire moving process.
Your Local Moving Experts in Stoke on Trent
Whether you’re moving locally within Stoke on Trent or relocating from areas like Newcastle-under-Lyme, Stone, or Leek, Green4Logistics offers an affordable, professional solution for all your relocation requirements. Our experienced team is dedicated to making your move as smooth and stress-free as possible.
Contact Green4Logistics for a Stress-Free Move
Ready to make your move without breaking the bank? Get in touch with our team today for a free, no-obligation consultation. We’re here to help with everything from planning your move to handling key handover delays—so you can relax, knowing your move is in safe hands!
